Privacy Policy

Privacy Policy
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Privacy Policy /

1. INTRODUCTION
At Colombia With Camilo, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase on our website:
www.colombiawithcamilo.co

2. IDENTIFICATION OF THE DATA CONTROLLER
Business Name: Colombia With Camilo
Tax ID: 1000687574-5
Address: Cr 75 No. 150-50, Bogotá, Colombia
Contact Email: colombiawithcamilo@gmail.com
Phone: 320 209 32 85

3. PERSONAL DATA WE COLLECT
a) When browsing the site:
IP address
Browser type
Device used
Pages visited
Time spent on the site
Time zone
Cookies (see specific section)

b) When making a purchase:
Full name
ID number / Tax ID
Shipping and billing address
Phone number
Email address
Payment method (we do not store card information directly)

c) When registering or contacting our team:
Data entered in forms or chat
Purchase or interaction history

4. USE OF YOUR PERSONAL DATA
We use your personal data for the following purposes:
Process orders, payments, and deliveries
Confirm purchases and send transactional notifications
Prevent fraud and ensure transaction security
Provide customer support
Send promotions, updates, or marketing content (only if you authorize it)
Improve user experience and site performance

5. USE OF COOKIES AND TRACKING TECHNOLOGIES
This site uses cookies and tools such as:
Google Analytics
Meta Pixel (Facebook and Instagram)
TikTok Pixel
Remarketing and conversion cookies

Cookies help us understand your browsing behavior, offer relevant products, and improve your experience. You can disable cookies through your browser settings.

To disable personalized ads:
Google Ads Settings
Facebook Ads Preferences
TikTok Privacy Center

6. WE SHARE YOUR INFORMATION WITH:
We only share your information with third parties when necessary to provide the service:
Payment gateways: PayU, Wompi, ADDI, MercadoPago
Shipping providers: Envia, Coordinadora, Interrapidísimo, TCC, Servientrega
Analytics and marketing platforms: Google Ads, Meta Ads, TikTok Ads
Technology providers (such as Jumpseller)
When required by law by competent authorities

We never sell or rent your information.

7. RIGHTS OF DATA SUBJECTS (HABEAS DATA)
As the owner of personal data, you have the right to:
Know, update, and correct your personal data
Request proof of the authorization granted
Be informed about how your data has been used
Revoke authorization or request deletion of your data
File complaints with the Superintendence of Industry and Commerce (SIC)

8. HOW TO EXERCISE YOUR RIGHTS
You may exercise your rights by sending a request to:
📧 colombiawithcamilo@gmail.com

Please include in the subject line: “Personal Data Protection”
Also attach your full name, identification number, and specific request.

9. DATA RETENTION PERIOD
We keep your information only for as long as necessary to fulfill the purposes described. You may request deletion of your data at any time, unless we must retain it for legal or contractual reasons.

10. INFORMATION SECURITY
Our store uses secure technology (SSL) and providers with high protection standards. However, no system is completely infallible, so we recommend keeping your devices secure.

11. CHILDREN’S PRIVACY
Our site is not intended for individuals under 18 years of age. If you are a minor, you must browse with the authorization and supervision of a responsible adult.

12. CHANGES TO THIS POLICY
We may update this policy when necessary. Any changes will be published on this same page with a visible update date.

13. CONTACT
For questions or requests related to this policy:
📧 colombiawithcamilo@gmail.com
📞 320 209 32 85
📍 Cr 75 No. 150-50, Bogotá, Colombia